Mitchell Rawlings Ogbemudia

Results-driven Product Manager

About

Results-driven Product Manager with expertise in digital payments, product strategy, customer experience, and market expansion. Adept at developing and executing product roadmaps, leveraging data-driven decision-making, and aligning product development with business growth objectives. Strong background in financial technology, transaction processing, and fraud risk assessment. Passionate about building innovative products, optimizing user experience, and driving new market penetration. Skilled in Agile methodologies, stakeholder collaboration, and cross-functional team leadership.

Work Experience

Product Manager

FirstBank

Jan 2025 - Present

Led strategic initiatives in digital payments and fraud management.

  • Led the development and execution of digital payment strategies, enhancing transaction security and efficiency.
  • Managed the integration of a fraud management system into mobile and online banking platforms, reducing payout failures and unauthorized transactions.
  • Conducted user research and usability testing to refine product features, improving adoption and customer satisfaction.
  • Collaborated cross-functionally with engineering, compliance, marketing, and business units to drive product innovation and efficiency.
  • Defined and monitored key product KPIs, leveraging data analytics to optimize product performance and customer experience.
  • Spearheaded process automation initiatives, improving refund success rates and payout efficiency.

Product Owner

FirstBank

Jan 2022 - Dec 2022

Managed product roadmap and user experience for digital offerings.

  • Developed and prioritized the product roadmap, ensuring clear alignment with business objectives.
  • Led user research workshops to identify pain points and optimize customer journeys.
  • Designed and executed comprehensive usability tests for new features, leveraging insights to significantly enhance user experience.
  • Applied Agile and Design Thinking methodologies to streamline product development and accelerate iteration cycles.
  • Collaborated extensively with external partners and internal teams to optimize product-market fit and enhance service delivery.

Head Customer Care

Polaris Bank

Jan 2021 - Dec 2021

Oversaw customer support operations and dispute resolution.

  • Managed and resolved complex customer complaints regarding payouts, transfers, and transaction disputes, ensuring timely and effective resolution.
  • Investigated and successfully resolved unauthorized transactions and disbursement failures, significantly enhancing customer trust and satisfaction.
  • Developed and implemented strategic frameworks that enhanced transaction support and bolstered security protocols.
  • Provided actionable insights on customer experience trends, leading to measurable improvements in service delivery and product usability.

Education

Information Management

Ahmadu Bello University

Sep 2023

Petroleum Engineering

University of Benin

Sep 2015 - Sep 2019

Certificates

Project Management Professional (PMP)

Project Management Institute (PMI)

Certified Scrum Product Owner (CSPO)

Scrum Alliance

AWS Certified Cloud Practitioner

Amazon Web Services (AWS)

Languages

English (Fluent)

Skills

Product Development

  • Product Strategy
  • Roadmap Development
  • Feature Prioritization
  • Product Lifecycle Management

Fraud Risk Assessment

  • Fraud Detection
  • Risk Mitigation
  • Transaction Security
  • Compliance

Data Analytics

  • KPI Monitoring
  • Performance Optimization
  • Data-Driven Decision Making
  • Market Analysis

Transaction Processing

  • Digital Payments
  • Payment Gateways
  • Financial Transactions
  • System Efficiency

Design Principles

  • User Experience (UX)
  • User Interface (UI)
  • Design Thinking
  • Usability Testing

Risk Management

  • Operational Risk
  • Financial Risk
  • Security Protocols
  • Incident Management

Stakeholder Management

  • Cross-functional Collaboration
  • Communication
  • Relationship Building
  • Team Leadership

Incident Response & Investigation

  • Issue Resolution
  • Problem Solving
  • Root Cause Analysis
  • Crisis Management

Process Optimization

  • Workflow Automation
  • Efficiency Improvement
  • Lean Methodologies
  • Operational Excellence

Quality Assurance Testing

  • Test Planning
  • Test Execution
  • Defect Management
  • Software Quality

Agile Project Management

  • Scrum
  • Kanban
  • Sprint Planning
  • Agile Methodologies

Cybersecurity Principles

  • Information Security
  • Data Protection
  • Threat Assessment
  • Network Security

Customer Experience & Support Operations

  • Customer Journey Mapping
  • Service Delivery
  • Customer Satisfaction
  • Support Systems